Terms of service

Terms of Service

Last Updated: September 14, 2026

Welcome to Tenuella.

These Terms of Service (“Terms”) govern your access to and use of https://tenuella.com (the “Site”), including browsing the Site, purchasing products, communicating with us, and using services made available through the Site.

Tenuella is an online kitchenware, tableware, serving, and tabletop accessories store operated by:

Legal Operator: YINJIAWEI INC
Entity Type: Colorado Corporation
Colorado Entity ID: 20251285601
Principal Business Address:
10 Crestaloma Dr
Pueblo, CO 81005
United States

Customer Support Email: support@tenuella.com
Customer Support Phone: +1 404-964-4740
Website: https://tenuella.com

Throughout these Terms, “Tenuella,” “we,” “us,” and “our” refer to YINJIAWEI INC, the legal entity operating the Tenuella online store.

By accessing the Site, placing an order, or otherwise using our services, you agree to these Terms and the other policies that apply to your purchase, including our Privacy Policy, Shipping & Delivery Policy, and Return & Refund Policy.

Please review these Terms and the applicable store policies before completing a purchase.

If you do not agree with these Terms, please do not use the Site or place an order through Tenuella.

Our online store is powered by Shopify, which provides ecommerce technology used to operate portions of the Site, shopping cart, checkout, and related commerce services.

1. About Tenuella

Tenuella is an online store focused on kitchenware, tableware, serving accessories, placemats, coasters, trays, and related tabletop products for everyday home, dining, and serving use.

Our product assortment may include products such as:

  • Wooden serving trays;

  • Round, rectangular, irregular, and decorative serving trays;

  • Walnut-finish and other wooden trays;

  • Handwoven or woven placemats;

  • Jute placemats;

  • Embroidered placemats;

  • Imitation-leather placemats;

  • Fabric-texture placemats;

  • Coasters;

  • Decorative tabletop accessories; and

  • Other related kitchen, dining, and serving products.

Our assortment may change as products are added, updated, restocked, or discontinued.

The individual product page is the primary source of information about a particular product. Customers should review the applicable product page before purchasing.

2. Legal Operator and Business Identity

The Tenuella online store is operated by YINJIAWEI INC, a corporation registered in the State of Colorado, United States.

Tenuella is the store and brand name used in connection with the Site.

The relationship is therefore:

Brand / Store: Tenuella
Legal Operator: YINJIAWEI INC
Website: tenuella.com

References to Tenuella in customer-facing materials do not create a separate legal entity from YINJIAWEI INC.

Questions concerning the Site, products, orders, shipping, returns, refunds, or these Terms may be directed to:

Email: support@tenuella.com
Phone: +1 404-964-4740

3. Eligibility and Lawful Use

You must have the legal capacity to enter into a binding purchase agreement under the laws applicable to you.

If you have not reached the age of majority where you live, you may use the Site only with the involvement and authorization of a parent or legal guardian where permitted by applicable law.

You may use the Site only for lawful purposes.

You may not use Tenuella to engage in fraud, unauthorized transactions, abuse of payment services, infringement of another person's rights, interference with Site security, or other unlawful activity.

4. Product Information

We make reasonable efforts to provide clear and accurate product information.

Depending on the particular product, a product page may contain information such as:

  • Product name;

  • Product photographs;

  • Current price;

  • Available variants;

  • Material;

  • Dimensions;

  • Shape;

  • Color or finish;

  • Quantity or package contents;

  • Intended use;

  • Care information;

  • Product-specific features;

  • Safety or handling information; and

  • Availability.

Because specifications differ from product to product, information relating to one Tenuella product should not be assumed to apply to another product.

Customers should review the entire applicable product page before purchasing.

If material information about a product is corrected before an order is placed, the updated information displayed on the Site will apply to subsequent purchases.

5. Product Titles and Descriptions

Tenuella aims to use product titles and descriptions that reasonably identify the product being sold.

Product titles may describe characteristics such as shape, material, style, color, finish, or intended tabletop use.

Descriptive terms relating to style or appearance, such as “Nordic,” “minimalist,” “modern,” “vintage,” or similar design terminology, describe the product's presentation or aesthetic and should not be interpreted as a claim regarding geographic origin unless geographic origin is expressly stated.

A product should only be treated as having a particular technical, safety, material, performance, or certification characteristic when that characteristic is specifically stated for the applicable product.

6. Product Images and Appearance

We make reasonable efforts to display product photographs accurately.

However, minor differences may occur because of factors such as:

  • Screen settings;

  • Display brightness;

  • Photography lighting;

  • Viewing angle;

  • Normal manufacturing tolerances;

  • Material characteristics;

  • Natural variations in wood or woven materials; and

  • Minor production differences.

For wooden products, reasonable variation may occur in grain, tone, texture, pattern, or finish.

For woven, embroidered, fabric-texture, or similar products, reasonable differences in weave, stitching, texture, pattern placement, or finish may also occur.

Normal variation does not automatically mean that a product is defective.

If the product received is materially different from what was ordered or represented on the applicable product page, please contact us at support@tenuella.com.

7. Measurements and Dimensions

Product dimensions are provided to help customers understand the approximate physical size of an item.

Small reasonable measurement differences may occur because of manual measurement, product shape, flexible materials, handmade or woven construction, manufacturing tolerances, or similar factors.

If size is particularly important for your intended use, please review the listed measurements carefully before purchasing.

Photographs should not be used as a substitute for the written measurements provided on the product page.

8. Materials and Product-Specific Characteristics

Materials differ between Tenuella products.

Depending on the particular item, products may include wood, jute, woven materials, embroidered materials, imitation leather, textile-style materials, absorbent coaster materials, or other materials identified on the applicable product page.

A product should only be treated as having a particular material when that material is specifically stated for that product.

Customers should not assume that all products in the same category use identical materials.

If material composition is important to your intended use, please review the product page or contact us before purchasing.

9. Food Contact, Heat, and Product Use

Tenuella sells products intended for a variety of serving, dining, tabletop, decorative, and household uses.

Not every product is intended for the same purpose.

A product should only be treated as suitable for a particular use when that use is clearly stated on the applicable product page, packaging, or product instructions.

Unless specifically stated for the particular product, you should not assume that an item is:

  • Suitable for direct food contact;

  • Dishwasher safe;

  • Microwave safe;

  • Oven safe;

  • Freezer safe;

  • Suitable for an open flame;

  • Heat resistant;

  • Suitable for very hot cookware;

  • Waterproof;

  • Stain resistant; or

  • Suitable for another specialized use.

Always follow product-specific care, handling, and safety information.

Product-specific instructions take priority over general information appearing elsewhere on the Site.

10. Product Care and Safety

Customers should inspect products before use and use them only for their intended purpose.

Depending on the product, reasonable care may include:

  • Following product-specific cleaning instructions;

  • Avoiding prolonged soaking of wooden products where instructed;

  • Avoiding open flames unless expressly permitted;

  • Avoiding excessive heat unless the product is designed for that use;

  • Avoiding harsh or abrasive cleaning methods where they may damage the product;

  • Allowing products to dry appropriately after cleaning;

  • Discontinuing use of a product that becomes cracked, broken, unstable, or otherwise unsafe; and

  • Keeping products with potentially hazardous damaged or detachable components away from children where appropriate.

These are general precautions only.

The information provided for the individual product should be followed where more specific instructions are available.

11. Product Availability and Inventory

Products and variants are subject to availability.

Adding a product to your shopping cart does not reserve the product.

We may update inventory, discontinue a product, limit quantities, or mark a product unavailable when reasonably necessary.

We do not intend to display fabricated inventory levels or false scarcity information.

If an item becomes unavailable after an order has been submitted and we cannot reasonably fulfill it, we will contact you where appropriate and provide an appropriate refund for the unavailable portion of the order.

12. Orders

Submitting an order through Tenuella constitutes an offer to purchase the products identified in your order.

After submitting an order, you may receive an order confirmation.

An order confirmation confirms that we have received the order, but reasonable payment, inventory, security, fraud-prevention, or fulfillment checks may still be required.

We may refuse or cancel an order where reasonably necessary and permitted by law, including where:

  • Payment cannot be authorized;

  • The product is unavailable;

  • Shipping information is materially incomplete or invalid;

  • We reasonably suspect fraud or unauthorized use of a payment method;

  • A material product or pricing error has occurred;

  • The destination cannot reasonably or legally be served;

  • A promotion has been unlawfully or materially abused; or

  • The transaction otherwise violates applicable law or these Terms.

If an order is canceled after payment has been collected, the applicable canceled amount will be refunded to the original payment method.

13. Customer Order Information

You are responsible for providing complete and accurate information during checkout.

Please verify your:

  • Full name;

  • Email address;

  • Telephone number;

  • Shipping address;

  • Apartment, suite, unit, or building number where applicable;

  • City;

  • State or province;

  • ZIP or postal code;

  • Country; and

  • Billing information.

Incorrect or incomplete information may result in processing delays, unsuccessful delivery, or other fulfillment problems.

If you identify an error after placing an order, contact support@tenuella.com as soon as possible.

We will make reasonable efforts to help, but changes cannot be guaranteed after fulfillment has begun or a shipment has been transferred to a carrier.

14. Prices

The price applicable to a product will be displayed on the Site and confirmed during checkout.

Prices may change before an order is placed.

A price change after an order has been properly accepted will not be used to retroactively increase the product price for that accepted order.

Where we display a discount or reference price, we aim to present the selling price and any applicable comparison or promotional information clearly.

We do not intend to use misleading pricing practices, including:

  • Artificially inflated reference prices;

  • False discounts;

  • Hidden mandatory product charges;

  • Misleading comparison prices; or

  • A higher price presented as though it were a discounted selling price.

Customers should review the complete order summary before submitting payment.

15. Promotions and Discounts

Tenuella may offer genuine promotions from time to time, including:

  • Product discounts;

  • Promotional codes;

  • Quantity-based offers;

  • Product bundles;

  • Free-shipping offers; and

  • Other promotions clearly presented on the Site.

A promotion may be subject to conditions such as:

  • Eligible products;

  • Minimum order value;

  • Eligible destination;

  • Promotion period;

  • Quantity requirements;

  • Usage limits; or

  • Restrictions on combining offers.

Material conditions applicable to a promotion will be disclosed with the promotion or before the customer completes the purchase.

A promotion described as time-limited is intended to correspond to an actual promotional period.

We do not intend to use fabricated countdown timers, false purchase notifications, fabricated stock warnings, or artificial urgency to pressure customers into purchasing.

The promotion actually applied to your transaction should be reflected in your cart or checkout before payment.

16. Standard Shipping Charge and Free Shipping

Tenuella currently offers worldwide shipping to destinations that can be supported through our available checkout and fulfillment services.

Our standard shipping rule is:

Orders under US$39.00: US$5.99 standard shipping

Orders of US$39.00 or more: Free standard shipping

The US$39 free-shipping threshold is based on the qualifying merchandise value of the order as reflected in checkout, subject to any adjustment required by an applicable promotion, refund, cancellation, or legally required tax treatment.

The shipping charge applicable to the order will be shown during checkout before payment is completed.

If a destination cannot be supported, checkout may prevent completion of the order or we may contact the customer if the limitation is identified after order submission.

Taxes, duties, or government-imposed import charges, where applicable, are separate from the standard shipping charge unless they are expressly shown as included or collected during checkout.

For additional information, please review our Shipping & Delivery Policy.

17. Processing and Delivery

Our standard order processing period is generally 1–3 business days after payment authorization and order acceptance.

Processing time is separate from carrier transit time.

Our currently published estimated carrier transit periods are:

United States and Canada: generally 2–4 weeks
Australia and New Zealand: generally 2–4 weeks
United Kingdom and Europe: generally 2–4 weeks
Other supported destinations: generally 2–5 weeks

These are estimated transit periods and are not guaranteed delivery dates unless Tenuella expressly identifies a particular service as guaranteed.

Actual delivery may be affected by carrier operations, customs procedures, public holidays, weather, transportation disruptions, local delivery conditions, address issues, and other circumstances outside our reasonable control.

The detailed shipping rules are contained in our Shipping & Delivery Policy.

If shipping information displayed for a customer's destination during checkout is more specific than a general estimate stated elsewhere on the Site, the applicable checkout information and Shipping & Delivery Policy should be reviewed together.

Mandatory rights relating to delayed or undelivered products remain unaffected.

18. Shipping Origin and Fulfillment Facilities

Orders may be fulfilled from available fulfillment or logistics facilities based on factors such as product availability, inventory location, destination, and the fulfillment arrangement for the order.

An order's shipping origin is therefore not necessarily the same as the principal or registered address of YINJIAWEI INC.

Products within the same order may occasionally be shipped separately.

Customers may therefore receive multiple packages or tracking numbers for a single order.

19. Shipping Address and Failed Delivery

Customers are responsible for providing complete and accurate shipping information.

If an address is incorrect or incomplete, delivery may be delayed or unsuccessful.

If a package is returned because of an incorrect address, repeated unsuccessful delivery attempts, failure to collect a package, or another circumstance attributable to the customer, we will review the circumstances and explain the available options.

Where legally permitted, reasonable additional shipping charges may apply if a customer requests reshipment after delivery failed because of incorrect information provided by the customer.

This does not affect remedies available where a failure is attributable to Tenuella, a fulfillment provider, or a carrier.

20. Tracking

Tracking information will be provided when tracking is available for the applicable shipment.

Tracking systems may not update immediately after a shipping label is created or a package enters the carrier network.

Temporary gaps between tracking events do not necessarily mean that a shipment has stopped moving.

If you believe that your shipment is materially delayed or lost, contact support@tenuella.com with your order number and tracking information where available.

21. Customs, Duties, and Taxes

International shipments may be subject to customs procedures, taxes, duties, or other government charges depending on the destination.

Any tax, duty, or similar amount collected directly by Tenuella will be displayed during checkout where required.

Where a government charge is not collected by Tenuella during checkout, local authorities or the applicable carrier may collect the amount from the recipient where permitted by law.

Customs processing may affect delivery time.

Nothing in this section overrides mandatory disclosure, tax, import, or consumer-protection requirements applicable to a transaction.

22. Payment

The payment methods available for your transaction will be displayed during checkout.

Available payment options may vary depending on factors such as:

  • Country or region;

  • Currency;

  • Device;

  • Transaction value; and

  • Payment-provider availability.

You agree to use only a payment method that you are legally authorized to use and to provide accurate billing information.

Payments may be processed through Shopify and authorized third-party payment providers.

Payment providers may perform authorization, authentication, fraud-prevention, and security checks.

Tenuella does not guarantee that every payment method will be available to every customer or in every country.

23. One-Time Purchases and Recurring Billing

Unless a product or purchase option clearly and conspicuously states otherwise before checkout, purchases made through Tenuella are treated as ordinary one-time product purchases.

Placing an ordinary product order does not by itself authorize Tenuella to enroll a customer in recurring billing.

If Tenuella introduces a subscription or other recurring-payment product in the future, the applicable recurring price, billing frequency, cancellation terms, and other material conditions will be clearly disclosed before the customer agrees to the recurring transaction.

We will not intentionally enroll a customer in recurring billing without the disclosure and authorization required by applicable law.

24. Order Changes and Cancellations

If you need to request a change or cancellation, contact:

support@tenuella.com

as soon as possible after placing the order.

We will make reasonable efforts to accommodate requests made before fulfillment has progressed too far.

However, orders may begin processing shortly after submission.

We cannot guarantee that an order can be changed or canceled after:

  • Fulfillment has begun;

  • The order has been packed; or

  • The shipment has been transferred to a carrier.

After an order has shipped, the applicable return procedure will generally apply.

Any cancellation right that cannot legally be excluded remains unaffected.

25. 30-Day Return Policy

Eligible products may be returned in accordance with our Return & Refund Policy.

Our standard return window for eligible products is 30 calendar days after delivery.

For a preference-based return, the product should generally be:

  • Unused;

  • In its original condition;

  • In the original packaging where reasonably applicable; and

  • Returned with original components or accessories where applicable.

Additional conditions may apply to products that have been used for direct food or beverage contact where accepting a preference-based return would create a legitimate hygiene or food-safety concern.

Different rules may apply where a product is damaged, defective, incorrect, incomplete, or materially different from what was ordered.

Nothing in these Terms limits mandatory consumer rights.

26. Starting a Return

To request a return, contact:

support@tenuella.com

Please provide information reasonably necessary to identify and review the return, such as:

  • Customer name;

  • Order number;

  • Product involved;

  • Reason for the request; and

  • Photographs or other information where relevant.

Do not send a return to an address before receiving the applicable return instructions from Tenuella.

27. Return Address

The principal business address of YINJIAWEI INC is:

10 Crestaloma Dr
Pueblo, CO 81005
United States

This address identifies the legal business operator.

It is not automatically the return warehouse for every order.

The appropriate return destination may vary according to the product, fulfillment location, or order.

After an eligible return request is reviewed, we will provide the appropriate return instructions and return destination.

Unless Customer Support specifically tells you otherwise, do not send returned merchandise to the principal business address.

This distinction is intended to ensure that returned merchandise reaches the location capable of receiving and processing the return.

28. Return Shipping Costs

For an eligible preference-based return resulting from a change of mind, ordering the wrong product, or another reason not attributable to Tenuella or the product, the customer is generally responsible for return shipping costs unless applicable law requires otherwise.

Original outbound shipping charges are generally not refundable for preference-based returns unless applicable law requires otherwise.

If we confirm that the product arrived damaged, defective, incorrect, or materially different from the product ordered, we will provide an appropriate resolution.

If a physical return is required because of a confirmed product, fulfillment, or Tenuella error, we will provide return instructions and cover the reasonable return-shipping cost as described in our Return & Refund Policy.

29. Damaged, Defective, Incorrect, or Missing Products

Please inspect your order after delivery.

If a product arrives damaged, defective, incorrect, incomplete, or materially different from what you ordered, contact:

support@tenuella.com

Please provide information reasonably necessary for us to review the issue, which may include:

  • Order number;

  • Description of the problem;

  • Photographs of the product;

  • Photographs of packaging;

  • Product label information; or

  • Other relevant evidence.

We will review the information and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer law.

30. Refund Processing

Once an approved return has been received and inspected, Tenuella will issue the applicable refund to the original payment method within 5 business days.

This five-business-day period is the timeframe in which Tenuella processes an approved refund after receipt and inspection of the approved return.

After the refund has been issued, the customer's bank, card issuer, PayPal service, or other payment provider may require additional time to post the refund.

Payment-provider processing time is outside Tenuella's direct control.

Please review our Return & Refund Policy for complete information about refunds.

31. Exchanges

Direct exchanges may not always be available.

If you would like another product, color, style, or variant, contact support@tenuella.com.

Where a direct exchange cannot reasonably be processed, you may be asked to complete an eligible return and place a separate order for the preferred product.

This does not affect any mandatory remedy applicable to defective, incorrect, or non-conforming goods.

32. Reviews and Customer Content

The Site may allow customers to submit ratings, reviews, comments, photographs, videos, or other feedback.

If you submit a customer review or testimonial, you represent that it reflects your genuine experience where it is presented as your personal experience.

Content must not be knowingly false, fraudulent, misleading, unlawful, abusive, or infringing.

We may moderate or remove content where reasonably necessary to address fraud, unlawful content, infringement, spam, abuse, or violation of these Terms.

Tenuella does not authorize fabricated customer reviews, fake verified-purchase claims, fabricated customer identities, or deceptive testimonials.

Where permitted by applicable law, content voluntarily submitted for publication may be displayed or used in connection with operating and promoting Tenuella.

33. Product Claims

We aim to make product claims only where there is a reasonable basis for the statement.

A statement concerning a product's:

  • Material;

  • Construction;

  • Dimensions;

  • Heat resistance;

  • Food-contact suitability;

  • Cleaning method;

  • Care requirements;

  • Compatibility;

  • Certification;

  • Safety characteristic; or

  • Other technical characteristic

applies only when that information is specifically stated for the applicable product.

Lifestyle photographs, product category names, decorative presentation, and general marketing language should not be interpreted as creating a technical characteristic that has not been stated.

No product should be treated as medically approved, clinically proven, government approved, professionally endorsed, or certified unless such a statement is expressly made and supported by an appropriate basis.

34. Intellectual Property

The Site and its original or licensed content may be protected by intellectual-property laws.

This may include:

  • Tenuella branding;

  • Website design;

  • Written content;

  • Product photographs;

  • Graphics;

  • Videos;

  • Product presentation; and

  • Other materials owned by or lawfully licensed to us.

You may access and use the Site for ordinary personal shopping purposes.

Except where permitted by applicable law or authorized by the relevant rights holder, you may not commercially reproduce, distribute, republish, sell, modify, scrape, or exploit protected Site content.

Third-party trademarks, brands, and intellectual property remain the property of their respective owners.

The appearance of third-party intellectual property does not imply an endorsement, partnership, sponsorship, or affiliation unless one actually exists.

35. Third-Party Services

Tenuella uses third-party providers to support our ecommerce operations.

These may include providers involved in:

  • Ecommerce infrastructure;

  • Payment processing;

  • Shipping and logistics;

  • Fulfillment;

  • Tracking;

  • Website hosting or functionality;

  • Fraud prevention;

  • Analytics;

  • Advertising;

  • Customer support; and

  • Other legitimate business operations.

Our store is powered by Shopify.

Certain independent services may operate under their own terms and privacy practices.

36. Third-Party Links

The Site may contain links to independently operated websites or services.

If you leave Tenuella and visit a third-party website, that site's terms, privacy policy, and practices may apply.

We do not control independent third-party websites and are not responsible for their content or practices except to the extent responsibility cannot legally be excluded.

37. Privacy

Our collection, use, disclosure, and protection of personal information is described in our Privacy Policy.

Our Privacy Policy also explains our use of service providers, cookies and similar technologies, advertising and analytics services, privacy rights, and available privacy choices.

Where required by applicable law, consent or opt-out choices relating to non-essential technologies will be provided through the applicable privacy mechanisms available on the Site.

Customers should review the Privacy Policy separately from these Terms.

38. Prohibited Uses

You may not use the Site or our services to:

  • Violate applicable law;

  • Commit or facilitate fraud;

  • Impersonate another person or organization;

  • Provide deliberately false transaction information;

  • Use an unauthorized payment method;

  • Infringe intellectual-property rights;

  • Transmit malware, viruses, or harmful code;

  • Attempt unauthorized access to accounts or systems;

  • Interfere with Site security or operation;

  • Unlawfully collect information about other users;

  • Conduct unauthorized automated scraping;

  • Abuse discounts or promotional programs;

  • Submit knowingly fraudulent payment disputes; or

  • Interfere with another customer's lawful use of the Site.

We may take reasonable action when we believe the Site is being used fraudulently, unlawfully, or in material violation of these Terms.

39. Errors and Corrections

Despite reasonable efforts, occasional typographical, technical, pricing, availability, or product-information errors may occur.

We may correct errors when they are identified.

If a material error affects an order that has already been submitted, we will handle the matter reasonably and in accordance with applicable law.

This section does not allow us to avoid mandatory responsibilities relating to accepted orders, consumer rights, misleading advertising, or other obligations that cannot legally be excluded.

40. Website Availability

We aim to maintain a functional and accessible shopping website, but uninterrupted availability cannot be guaranteed.

Temporary interruptions may occur because of circumstances such as:

  • Maintenance;

  • Technical issues;

  • Security incidents;

  • Hosting or infrastructure problems;

  • Third-party service outages; or

  • Circumstances outside our reasonable control.

We may update Site functionality when reasonably necessary.

41. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Site and its online functionality are provided on an “as available” basis.

Any specific product warranty or guarantee applies only when clearly stated for the applicable product or required by law.

Nothing in these Terms excludes, restricts, replaces, or overrides any statutory warranty, consumer guarantee, product-conformity requirement, or consumer right that cannot legally be excluded.

42. Limitation of Liability

To the maximum extent permitted by applicable law, YINJIAWEI INC will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses arising solely from use of the Site where such liability may lawfully be limited.

No limitation in these Terms applies where liability cannot legally be excluded or limited.

Nothing in these Terms limits mandatory consumer rights, liability for fraud, or any other liability that applicable law requires us to retain.

43. Consumer Rights

Nothing in these Terms is intended to waive, restrict, or remove a consumer right that cannot legally be waived.

Depending on the customer's location, applicable law may provide mandatory rights concerning matters such as:

  • Product conformity;

  • Defective products;

  • Products that do not match their description;

  • Delivery;

  • Cancellations;

  • Returns;

  • Refunds;

  • Warranties; and

  • Unfair contract terms.

Where mandatory consumer-protection law provides stronger protection than these Terms, the mandatory legal protection will apply.

44. Governing Law

These Terms are governed by the laws of the State of Colorado, United States, without regard to conflict-of-law principles, to the extent permitted by applicable law.

Because Tenuella serves customers in multiple jurisdictions, this governing-law provision does not remove mandatory consumer protections that apply to a customer under the laws that cannot legally be excluded in the customer's place of residence.

Nothing in these Terms prevents a customer from exercising a right to bring a claim before a competent court or authority where applicable law provides that right.

45. Resolving Questions and Disputes

If you have a question or concern about a product, order, payment, promotion, shipping, return, refund, or these Terms, please contact us first so that we can review the matter.

Email: support@tenuella.com
Phone: +1 404-964-4740

We will make reasonable efforts to investigate legitimate customer concerns and provide an appropriate response.

Nothing in this section prevents either party from exercising legal rights or remedies available under applicable law.

46. Severability

If a provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be applied to the maximum extent legally permitted or treated as severed where necessary.

The remaining provisions will continue in effect.

47. No Waiver

If we do not enforce a provision of these Terms on one occasion, that does not mean that we permanently waive the provision or any other legal right.

48. Changes to These Terms

We may update these Terms when reasonably necessary to reflect legitimate changes in:

  • Our business;

  • Product assortment;

  • Website functionality;

  • Shipping or fulfillment arrangements;

  • Payment services;

  • Operational practices;

  • Applicable laws; or

  • Regulatory requirements.

When these Terms are updated, the revised version will be published on this page and the “Last Updated” date will be changed.

Changes apply prospectively unless applicable law requires otherwise.

49. Relationship With Other Tenuella Policies

These Terms should be read together with the other policies published on Tenuella.

The Shipping & Delivery Policy contains the detailed rules relating to processing, shipping, delivery, tracking, shipping charges, delays, lost shipments, and related fulfillment matters.

The Return & Refund Policy contains the detailed rules relating to the 30-day return window, return eligibility, return procedures, damaged or incorrect products, return shipping, inspection, refunds, and exchanges.

The Privacy Policy describes our collection, use, disclosure, and protection of personal information.

These policies are intended to operate consistently.

If a policy contains more specific information relating to a particular operational matter, the more specific policy will generally apply to that subject, subject always to applicable law and the terms actually presented for the customer's transaction.

50. Contact and Company Information

For questions about these Terms or your Tenuella purchase, contact:

Tenuella

Legal Operator:
YINJIAWEI INC

Colorado Entity ID:
20251285601

Principal Business Address:
10 Crestaloma Dr
Pueblo, CO 81005
United States

Customer Support Email:
support@tenuella.com

Customer Support Phone:
+1 404-964-4740

Website:
https://tenuella.com

Tenuella is operated by YINJIAWEI INC, the legal entity responsible for operating the Tenuella online store and providing customer support for purchases made through tenuella.com.