About US

About Tenuella

Tenuella is an online kitchenware, tableware, serving, and tabletop accessories store operated by YINJIAWEI INC, a Colorado corporation in the United States.

We focus on practical products for everyday serving, dining, table settings, and home use.

Our goal is to make the shopping experience straightforward by providing clear product information, transparent pricing, easy-to-find store policies, and accessible customer support before and after a purchase.

What We Offer

Tenuella focuses on kitchen, dining, serving, and tabletop products.

Our current product assortment may include:

  • Wooden serving trays;

  • Round, rectangular, irregular, and decorative serving trays;

  • Woven serving and tabletop accessories;

  • Jute woven placemats;

  • Embroidered placemats;

  • Imitation-leather placemats;

  • Fabric-texture placemats;

  • Coasters;

  • Decorative tabletop accessories; and

  • Related kitchen and dining products.

Our product selection may change over time as products are added, updated, restocked, or discontinued.

For the most accurate information about a specific item, please review the individual product page before placing an order.

Clear Product Information

We believe customers should be able to understand what they are purchasing before reaching checkout.

Depending on the product, our product pages may provide information such as:

  • Product name;

  • Material;

  • Dimensions;

  • Shape;

  • Color or finish;

  • Available variants;

  • Package contents;

  • Intended use;

  • Care information;

  • Product-specific features;

  • Price; and

  • Other relevant specifications.

Product characteristics vary between items.

Information stated for one Tenuella product should not automatically be assumed to apply to another product.

For example, a product should only be treated as:

  • Suitable for direct food contact;

  • Dishwasher safe;

  • Microwave safe;

  • Oven safe;

  • Freezer safe;

  • Heat resistant;

  • Waterproof; or

  • Suitable for very hot cookware

when the relevant characteristic is specifically stated on the applicable product page, packaging, or product instructions.

If you are unsure about a product before purchasing or using it, please contact us.

Materials and Natural Variations

Some Tenuella products may use materials such as wood, jute, woven fibers, embroidered materials, imitation leather, fabric-texture materials, or other materials identified on the applicable product page.

Certain materials may naturally show reasonable differences in appearance.

For example, wooden products may vary slightly in:

  • Grain;

  • Tone;

  • Texture;

  • Pattern; or

  • Finish.

Woven or textile-style products may also show reasonable differences in weave, stitching, texture, or pattern placement.

Minor natural or production variation does not necessarily indicate a defect.

For important characteristics such as dimensions, materials, or intended use, please rely on the written specifications provided for the individual product.

Straightforward Pricing

We aim to display product prices clearly.

The price applicable to an order will be shown on the Site and confirmed during checkout before payment.

Where a legitimate discount, promotion, bundle, promotional code, or free-shipping offer is available, the applicable terms should be presented clearly with the offer or during checkout.

Customers should be able to review the applicable:

  • Product price;

  • Discount;

  • Shipping charge;

  • Taxes where applicable; and

  • Final order total

before completing payment.

Shipping & Delivery

Tenuella offers worldwide shipping to destinations supported through our checkout and fulfillment services.

Our current standard shipping structure is:

Orders under US$39.00:
US$5.99 standard shipping

Orders of US$39.00 or more:
Free standard shipping

Our standard order processing time is generally 1–3 business days after payment authorization and order acceptance.

Processing time is separate from carrier transit time.

Current estimated carrier transit times and complete information concerning:

  • Shipping destinations;

  • Tracking;

  • Delivery estimates;

  • Customs;

  • Delays;

  • Lost shipments; and

  • Other fulfillment matters

are available in our Shipping & Delivery Policy.

The shipping charge applicable to your specific order will be displayed during checkout before payment.

Returns & Refunds

We want customers to have access to clear return and refund information before purchasing.

Eligible products may be returned within 30 calendar days after delivery, subject to the conditions stated in our Return & Refund Policy.

Once an approved return has been received and inspected, Tenuella will issue the applicable refund to the original payment method within 5 business days.

Your bank, card issuer, PayPal service, or other payment provider may require additional time to post the refund after Tenuella has issued it.

For complete information about:

  • Return eligibility;

  • Product-condition requirements;

  • Return shipping responsibility;

  • Damaged or incorrect products;

  • Return destinations;

  • Refunds; and

  • Exchanges,

please review our Return & Refund Policy.

The principal business address of YINJIAWEI INC is not automatically the return warehouse for every order.

Customers should contact Tenuella Customer Support before sending merchandise back so that the appropriate return instructions and destination can be provided.

Customer Support

If you have questions about:

  • A product;

  • Product specifications;

  • An existing order;

  • Payment;

  • Shipping;

  • Tracking;

  • Delivery;

  • Damaged or incorrect items;

  • Returns;

  • Refunds; or

  • Another matter related to a Tenuella purchase,

please contact our Customer Support team.

Email:
support@tenuella.com

Phone:
+1 404-964-4740

Website:
https://tenuella.com

When contacting us about an existing order, please include your order number whenever possible.

Our Approach

We aim to operate Tenuella around several straightforward principles.

Clear Product Descriptions

We aim to describe products using information relevant to the actual item being offered.

Transparent Pricing

Customers should be able to review the price, applicable discounts, shipping charge, and order total before payment.

Accessible Policies

Our Terms of Service, Shipping & Delivery Policy, Return & Refund Policy, Privacy Policy, FAQ, and other customer-service information are available through the Site.

Practical Customer Support

Customers can contact us directly when they need help with a product or an order.

Accurate Information

We review our product information and store policies as our products, services, fulfillment arrangements, or legal requirements change.

Company Information

Brand / Store Name:
Tenuella

Legal Operator:
YINJIAWEI INC

Entity Type:
Colorado Corporation

Colorado Entity ID:
20251285601

Principal Business Address:
10 Crestaloma Dr
Pueblo, CO 81005
United States

Customer Support Email:
support@tenuella.com

Customer Support Phone:
+1 404-964-4740

Website:
https://tenuella.com

Tenuella is operated by YINJIAWEI INC, the legal entity responsible for operating the Tenuella online store and providing customer support for purchases made through tenuella.com.