About US

About Tenuella

Tenuella is an online kitchenware and tableware store operated by Luzhou Jingyunyang Trading Co., Ltd.

We focus on practical products for serving, dining, and everyday table settings. Our current collection includes wooden serving trays, placemats, coasters, and related tabletop accessories in a range of materials, shapes, textures, and styles.

Our goal is to make shopping simple and easy to understand by providing clear product information, straightforward pricing, accessible store policies, and customer support throughout the purchasing experience.

What We Offer

Tenuella focuses on kitchen, dining, and tabletop products for everyday home use.

Our current product selection may include:

Wooden serving trays;
Round, rectangular, and decorative serving trays;
Walnut and other wood-finish trays;
Placemats;
Woven placemats;
Embroidered placemats;
Faux-leather and fabric-texture placemats;
Coasters; and
Related serving and tabletop accessories.

Our assortment may change over time as products are added, updated, or discontinued.

For the most accurate information about a specific item, please review its individual product page before placing an order.

Clear Product Information

We believe customers should be able to understand what they are purchasing before they reach checkout.

Depending on the product, our product pages may include information such as:

Materials;
Dimensions;
Color or finish;
Shape;
Available variants;
Package contents;
Intended use;
Care instructions;
Product-specific features; and
Price.

Because materials and intended uses vary between products, information provided for one Tenuella product should not be assumed to apply to another.

For example, dishwasher safety, microwave safety, heat resistance, direct food-contact suitability, or other specific characteristics apply only when they are clearly stated on the relevant product page or product instructions.

Natural Materials and Product Appearance

Some Tenuella products are made from materials such as wood or other materials that may naturally vary in appearance.

Wooden products, for example, may show reasonable differences in grain, tone, texture, or pattern from one piece to another.

Product colors may also appear slightly different depending on screen settings, lighting, photography, and normal material or production variations.

We make reasonable efforts to present product images and written specifications accurately. If a particular size, material, or feature is important to your purchase, please review the written product details carefully before ordering.

Straightforward Pricing and Promotions

We aim to present product prices and promotional offers clearly.

Where a discount, promotional code, bundle, or free-shipping offer is available, the applicable terms will be displayed with the offer or during checkout.

The price, discount, shipping charge, and order total shown before payment should reflect the terms that apply to your order.

We do not intend to use false countdowns, fabricated stock warnings, misleading reference prices, or artificial urgency to pressure customers into making a purchase.

Shipping and Delivery

Information about order processing, estimated delivery times, shipping charges, tracking, customs, delivery delays, and other fulfillment matters is available in our Shipping & Delivery Policy.

Our standard order processing time is 1–3 business days.

Shipping transit time is separate from order processing time and varies depending on the delivery destination.

Please review the Shipping & Delivery Policy and the shipping information shown during checkout before completing your purchase.

Returns and Refunds

Eligible products may be returned in accordance with our Return & Refund Policy.

Our current policy provides a 30-calendar-day return window after delivery for eligible products, subject to the conditions described in that policy.

Once an approved return has been received and inspected, Tenuella issues the applicable refund to the original payment method within 5 business days.

Your bank or payment provider may require additional time to post the refund after it has been issued.

For complete information about:

Return eligibility;
Product-condition requirements;
Food-contact products;
Return shipping costs;
Damaged or incorrect products;
Return destinations;
Refund processing; and
Exchanges,

please review our Return & Refund Policy.

Our registered business address is not automatically our return warehouse. Customers should follow the return instructions provided by Tenuella Customer Support before sending a product back.

Customer Support

If you have a question about a Tenuella product or need help with an order, shipping, tracking, return, refund, damaged item, or incorrect item, please contact us.

Email: support@tenuella.com
Phone: +86 156 7226 4121

Customer Support Hours:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)

We aim to respond to customer inquiries within 1 business day during our regular support schedule.

When contacting us about an existing order, please include your order number whenever possible.

Privacy and Secure Shopping

Tenuella is powered by Shopify and uses supported ecommerce and payment technologies to operate the online store and checkout.

Available payment methods are displayed during checkout and may vary depending on location, currency, device, and payment-provider availability.

Information about how personal information is collected, used, disclosed, and protected is available in our Privacy Policy.

Our Privacy Policy also explains the use of cookies, analytics, advertising technologies, privacy choices, and third-party services where applicable.

Our Approach

We want the Tenuella shopping experience to be clear and straightforward.

Clear Information

We aim to provide useful product descriptions, specifications, pricing, shipping information, and store policies so customers can make informed purchasing decisions.

Practical Selection

Our current collection focuses on serving trays, placemats, coasters, and related kitchen and tabletop accessories for everyday home use.

Transparent Policies

Our Terms of Service, Shipping & Delivery Policy, Return & Refund Policy, Privacy Policy, and other customer-service information are available through the Site for customers to review before purchasing.

Accessible Support

Customers can contact Tenuella directly if they need help with a product or order.

We continue to review our product information, website content, policies, and customer-support processes and update them when appropriate.

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