Shipping Policy

Shipping & Delivery Policy

Last Updated: September 14, 2026

Thank you for shopping with Tenuella.

This Shipping & Delivery Policy explains how orders placed through https://tenuella.com are processed, shipped, tracked, and delivered.

Tenuella is an online kitchenware, tableware, serving, and tabletop accessories store operated by YINJIAWEI INC, a Colorado corporation in the United States.

This policy should be read together with our Terms of Service, Return & Refund Policy, and other applicable store policies.

For shipping or order assistance, please contact:

Customer Support Email: support@tenuella.com
Customer Support Phone: +1 404-964-4740
Website: https://tenuella.com

1. Shipping Destinations

Tenuella offers worldwide shipping to destinations supported through our checkout and fulfillment services.

The countries or regions currently available for a particular order will be determined by the shipping options available during checkout.

If a destination cannot currently be served, checkout may prevent completion of the order.

In the event that an order is accepted but we subsequently determine that we cannot legally or practically ship the applicable product to the destination, we will contact the customer and provide an appropriate resolution, including a refund for any item we cannot fulfill where applicable.

We do not intentionally advertise shipping availability to a destination that we know cannot be supported.

2. Order Processing Time

Our standard order processing time is generally:

1–3 business days

after payment has been successfully authorized and the order has been accepted.

Order processing may include:

  • Payment verification;

  • Order review;

  • Inventory confirmation;

  • Product preparation;

  • Fulfillment checks;

  • Packaging; and

  • Transfer of the shipment to the applicable carrier or logistics provider.

Business days generally exclude weekends and applicable public holidays.

Processing time is separate from shipping transit time.

For example, a carrier transit estimate begins after the order has completed processing and has been transferred for shipment.

Processing may occasionally take longer because of circumstances such as:

  • Public holidays;

  • Unusually high order volume;

  • Payment or security reviews;

  • Inventory adjustments;

  • Fulfillment disruptions; or

  • Other circumstances outside our reasonable control.

If a material issue prevents us from fulfilling an order, we will contact the customer where appropriate and handle the order in accordance with applicable law.

3. Estimated Delivery Times

After an order has been processed and transferred to the carrier or logistics provider, estimated transit times are generally:

United States and Canada

Estimated transit time: 2–4 weeks

United Kingdom and Europe

Estimated transit time: 2–4 weeks

Australia and New Zealand

Estimated transit time: 2–4 weeks

Other Supported Destinations

Estimated transit time: 2–5 weeks

These periods are estimated carrier transit times after order processing.

The standard 1–3 business day processing period is separate from these transit estimates.

For example, an order being delivered to the United States would generally require the applicable processing period before the estimated 2–4 week carrier transit period begins.

These delivery periods are estimates and are not guaranteed delivery dates unless a specific shipping service is expressly identified as guaranteed.

4. Factors That May Affect Delivery

Actual delivery time may be affected by circumstances including:

  • Delivery destination;

  • Carrier network conditions;

  • Customs processing;

  • Local postal or delivery operations;

  • Weather;

  • Public holidays;

  • Transportation disruptions;

  • Incorrect or incomplete shipping information;

  • Remote delivery locations;

  • Security or import inspections;

  • Unusually high shipping volume; and

  • Other circumstances affecting transportation or delivery networks.

We make reasonable efforts to provide realistic delivery estimates.

We do not intentionally advertise an unrealistically short delivery period to encourage a purchase.

Nothing in this policy removes any mandatory rights or remedies that may apply to materially delayed or undelivered goods.

5. Shipping Charges

Tenuella currently uses the following standard shipping structure:

Orders Under US$39.00

Standard Shipping: US$5.99

Orders of US$39.00 or More

Free Standard Shipping

The applicable shipping charge will be displayed during checkout before payment is completed.

The US$39 free-shipping threshold is based on the qualifying merchandise value of the order as calculated during checkout.

Customers will have an opportunity to review the applicable product price, discounts, shipping charge, taxes where applicable, and order total before completing payment.

6. Free Standard Shipping

Orders that meet the applicable US$39.00 qualifying order threshold receive free standard shipping.

For example:

  • A qualifying order below US$39.00 is charged US$5.99 standard shipping.

  • A qualifying order of US$39.00 or more receives free standard shipping.

If another legitimate shipping promotion is offered in the future, its material conditions will be clearly disclosed with the applicable promotion.

Tenuella does not intend to advertise a free-shipping offer that cannot be applied to an eligible order at checkout.

7. Shipping Charges and Taxes

The standard shipping charge described above is separate from any applicable:

  • Sales tax;

  • VAT;

  • GST;

  • Customs duty;

  • Import tax;

  • Government fee; or

  • Similar charge

unless the applicable amount is expressly shown as included or collected during checkout.

Where Tenuella is required to collect a tax, duty, or similar charge directly, the applicable amount will be displayed during checkout where required.

Government or customs charges imposed separately after shipment are discussed further below.

8. Fulfillment and Shipping Origins

Tenuella orders may be fulfilled through different available fulfillment or logistics facilities.

The applicable fulfillment location may depend on factors such as:

  • Product availability;

  • Inventory location;

  • Delivery destination; and

  • The fulfillment arrangement for the order.

As a result, the shipping origin of an order is not necessarily the same as the principal business address of YINJIAWEI INC.

The principal business address:

YINJIAWEI INC
10 Crestaloma Dr
Pueblo, CO 81005
United States

identifies the legal operator of Tenuella.

It should not be assumed to be the warehouse, shipping origin, or return location for every product.

9. Multiple Shipments

Products in the same order may occasionally be fulfilled separately.

If this occurs, you may receive:

  • More than one package;

  • More than one shipping confirmation;

  • Multiple tracking numbers; or

  • Packages arriving on different dates.

You will not be charged additional product costs simply because we divide an order into multiple shipments.

The standard shipping charge applicable to your order is determined during checkout.

If only part of an order arrives, please review all available shipping confirmations and tracking numbers before reporting an item as missing.

10. Shipping Confirmation

When an order has been shipped, we will normally provide a shipping confirmation when applicable.

The confirmation may contain:

  • Your order information;

  • Tracking number;

  • Tracking link; or

  • Other shipment information.

Please ensure that the email address provided during checkout is accurate so that you can receive order and shipping communications.

11. Tracking

Tracking information will be provided when tracking is available for the applicable shipment.

Please note that tracking information may not become active immediately after:

  • A shipping label is created;

  • A tracking number is assigned; or

  • A shipment is first transferred into the carrier network.

There may also be temporary periods during international transportation when no new tracking event appears.

A temporary gap in tracking does not necessarily mean that the package has stopped moving.

If your tracking information has not updated for an unusually long period, please contact:

support@tenuella.com

Include your order number and tracking number where available.

12. Shipping Carriers

The carrier or logistics provider used for an order may vary according to factors such as:

  • Destination;

  • Fulfillment location;

  • Product;

  • Package characteristics; and

  • Available logistics services.

Because the applicable carrier may vary by order, Tenuella does not guarantee that every order will be transported by a specific carrier unless that carrier is expressly identified for the applicable shipment.

When tracking is available, the applicable tracking information will normally identify or link to the relevant shipment information.

13. Shipping Address

Customers are responsible for providing complete and accurate shipping information during checkout.

Please carefully verify:

  • Full name;

  • Street address;

  • Apartment, suite, unit, or building number where applicable;

  • City;

  • State or province;

  • ZIP or postal code;

  • Country;

  • Telephone number; and

  • Email address.

Incorrect or incomplete information may result in:

  • Processing delays;

  • Failed delivery;

  • Delivery to the wrong location; or

  • Return of the package to the carrier or fulfillment facility.

14. Address Corrections

If you notice an error in your shipping address after placing an order, please contact us as soon as possible:

support@tenuella.com

Please provide:

  • Your full name;

  • Order number;

  • Incorrect address; and

  • Correct address.

We will make reasonable efforts to update the address if fulfillment has not progressed too far.

However, we cannot guarantee that an address can be changed after:

  • Fulfillment has begun;

  • The order has been packed; or

  • The shipment has been transferred to a carrier.

Once a package is in transit, the carrier may also be unable to change the destination.

15. Order Changes and Cancellations

If you need to request a change or cancellation, please contact:

support@tenuella.com

as soon as possible after placing the order.

Please include your order number and clearly explain the requested change.

We will make reasonable efforts to assist you, but orders may begin processing shortly after submission.

We cannot guarantee that an order can be changed or canceled after:

  • Fulfillment has begun;

  • The order has been packed; or

  • The shipment has been transferred to a carrier.

Once an order has shipped, the applicable return process will generally apply.

Nothing in this section limits cancellation or withdrawal rights that cannot legally be excluded.

16. Customs, Duties, and Import Charges

Because Tenuella offers worldwide shipping, international orders may be subject to:

  • Customs procedures;

  • Import duties;

  • Import taxes;

  • VAT or similar taxes;

  • Customs-handling charges; or

  • Other government-imposed charges.

Where Tenuella collects an applicable tax, duty, or similar charge during checkout, the amount will be shown before payment where required.

Where an applicable import charge is not collected by Tenuella during checkout, the recipient may be responsible for charges imposed by the destination country's government, customs authority, or other competent authority, subject to applicable law.

Tenuella does not independently determine government customs assessments.

Customs clearance may also affect delivery time.

Nothing in this section overrides a disclosure, tax, import, or consumer-protection obligation that applies to a particular transaction.

17. Customs Delays

International packages may occasionally experience customs delays.

Customs authorities may:

  • Inspect packages;

  • Request documentation;

  • Assess taxes or duties;

  • Hold packages temporarily; or

  • Perform other procedures required under local law.

These procedures may extend the delivery period.

Where we become aware of a material shipping problem and can reasonably assist, we will review the available shipment information.

18. Delivery Delays

Occasional delivery delays may occur because of circumstances including:

  • Carrier disruptions;

  • Customs clearance;

  • Severe weather;

  • Transportation interruptions;

  • Public holidays;

  • Local delivery restrictions;

  • Unusually high shipping volumes;

  • Government actions; or

  • Other events affecting shipping networks.

If your shipment appears significantly delayed, contact:

support@tenuella.com

Please include your order number and tracking information.

Where appropriate, we may review the shipment information or work with the applicable carrier or fulfillment provider to investigate.

A shipping delay does not remove consumer rights or remedies that apply under applicable law.

19. Lost Packages

If tracking information indicates that a package may have been lost in transit, please contact:

support@tenuella.com

Please provide:

  • Your full name;

  • Order number;

  • Tracking number where available;

  • Delivery address; and

  • A brief description of the issue.

We may review the available information with the carrier or fulfillment provider.

If a shipment is confirmed to have been lost because of a carrier or fulfillment issue, Tenuella will provide an appropriate resolution.

Depending on the circumstances, this may include:

  • A replacement; or

  • A refund.

Customers are not required to purchase a separate shipping-protection product in order for us to review a confirmed carrier or fulfillment loss.

20. Packages Marked as Delivered but Not Received

If tracking shows that a package has been delivered but you cannot locate it, please first check:

  • Around the delivery location;

  • With other household members;

  • With neighbors where appropriate;

  • Building reception or management;

  • Your mailroom or parcel-storage area; and

  • Any delivery photograph or notification provided by the carrier.

If you still cannot locate the package, contact:

support@tenuella.com

Please include your order number and tracking information.

We will review the available information and, where appropriate, assist with a carrier or fulfillment investigation.

The appropriate resolution will depend on the circumstances and applicable consumer rights.

21. Damaged Shipments

Please inspect your order after delivery.

If a package or product arrives damaged, please contact:

support@tenuella.com

as soon as reasonably possible.

Please provide:

  • Your order number;

  • Product involved;

  • Description of the damage;

  • Clear photographs of the product;

  • Photographs of the outer shipping packaging; and

  • Photographs of the shipping label where relevant.

Please retain the product and packaging while the issue is being reviewed where reasonably possible.

If the damage is confirmed, Tenuella will provide an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer law.

Depending on the circumstances, this may include:

  • Replacement;

  • Refund; or

  • Return instructions.

22. Incorrect or Missing Items

If you receive:

  • The wrong product;

  • The wrong variant;

  • An incomplete order; or

  • A shipment with a confirmed missing item,

please contact:

support@tenuella.com

Please provide:

  • Your order number;

  • Product expected;

  • Product received where applicable;

  • Name of the missing item where applicable;

  • Clear photographs where relevant; and

  • A short description of the issue.

Before reporting an item as missing, please confirm whether the order was divided into multiple shipments.

If we confirm that the order was incorrectly fulfilled, we will provide an appropriate resolution.

23. Failed Delivery

A shipment may be unsuccessful or returned to the applicable facility because of circumstances such as:

  • Incorrect or incomplete address information;

  • An inaccessible delivery location;

  • Repeated unsuccessful delivery attempts;

  • Failure to collect a package where collection is required; or

  • Other circumstances preventing delivery.

If your package is returned after an unsuccessful delivery, please contact:

support@tenuella.com

We will review the reason for the failed delivery and explain the available options.

Where legally permitted, reasonable additional shipping charges may apply if the customer requests reshipment after delivery failed because of incorrect or incomplete information provided by the customer.

This does not apply where the delivery failure resulted from a confirmed carrier, fulfillment, or Tenuella error.

24. Refused Deliveries

If you no longer want an order that is already in transit, please contact us before refusing delivery whenever reasonably possible.

Refusing a package without first arranging a return does not automatically create an immediate refund.

A refused shipment may first need to:

  • Return through the carrier network;

  • Reach the applicable facility; and

  • Be identified against your order.

Any eligible refund will then be handled in accordance with our Return & Refund Policy and applicable law.

25. Product Availability

Delivery estimates apply to products available for fulfillment.

If an unexpected inventory issue prevents us from fulfilling an item, we will contact the customer where reasonably possible.

Depending on the circumstances, the appropriate resolution may include:

  • Waiting for restock where the customer agrees;

  • Canceling the affected item; or

  • Refunding the unavailable item.

We do not intentionally use fabricated inventory shortages, false delivery urgency, or misleading shipping claims to pressure customers into purchasing.

26. Estimated Delivery Dates

Delivery periods stated on Tenuella are intended to provide realistic estimates.

Unless a particular delivery date or service is expressly identified as guaranteed, an estimated date or period is not a guaranteed arrival date.

However, this does not mean that material shipping delays may be ignored.

Where applicable law requires:

  • Notice of delay;

  • Cancellation rights;

  • Refunds; or

  • Another remedy

because an order is materially delayed or cannot be delivered, the applicable rights will be respected.

27. Shipping Promotions

Any shipping promotion advertised on:

  • Advertisements;

  • Homepage banners;

  • Product pages;

  • Cart;

  • Checkout; or

  • Other Tenuella pages

should correspond to the shipping conditions actually available for the applicable order.

Our current standard shipping offer is:

US$5.99 standard shipping on qualifying orders below US$39.00

and:

Free standard shipping on qualifying orders of US$39.00 or more

If a separate temporary shipping promotion is offered, its important conditions will be clearly presented.

28. Relationship With Returns

Shipping and returns are separate stages of the transaction.

Our Return & Refund Policy currently provides a 30-calendar-day return window after delivery for eligible products.

For preference-based returns, customers are generally responsible for return shipping unless applicable law requires otherwise.

If a physical return is required because of a confirmed damaged, defective, incorrect, or materially misdescribed product attributable to Tenuella, the product, or fulfillment, reasonable return shipping will be handled as stated in our Return & Refund Policy.

Approved refunds are generally issued to the original payment method.

Once an approved return has been received and inspected, Tenuella processes the applicable refund within 5 business days.

Please review the Return & Refund Policy for complete information.

29. Return Address Is Different From Shipping Origin

A product's:

  • Shipping origin;

  • Fulfillment facility;

  • Legal business address; and

  • Return destination

are not necessarily the same location.

The principal business address of YINJIAWEI INC:

10 Crestaloma Dr
Pueblo, CO 81005
United States

is not automatically the return warehouse.

Customers should not send returned products to this address unless Tenuella Customer Support specifically confirms that it is the correct return location for the applicable order.

Approved return instructions will provide the appropriate return destination.

30. International Consumer Rights

Tenuella offers worldwide shipping to supported destinations.

Shipping and consumer laws differ between countries and regions.

Nothing in this Shipping & Delivery Policy is intended to exclude, limit, waive, or replace rights that cannot legally be excluded.

Depending on the customer's location, applicable law may provide mandatory rights relating to:

  • Shipping;

  • Delivery periods;

  • Delayed goods;

  • Undelivered products;

  • Product conformity;

  • Cancellation;

  • Refunds; or

  • Other remedies.

Where mandatory consumer law provides greater protection than this policy, the applicable mandatory legal protection will apply.

31. Relationship With Other Tenuella Policies

This Shipping & Delivery Policy should be read together with our:

  • Terms of Service;

  • Return & Refund Policy;

  • FAQ;

  • Contact Us page; and

  • Privacy Policy.

Our current standard fulfillment terms are:

Order Processing: Generally 1–3 business days

United States & Canada Transit: Generally 2–4 weeks

United Kingdom & Europe Transit: Generally 2–4 weeks

Australia & New Zealand Transit: Generally 2–4 weeks

Other Supported Destinations Transit: Generally 2–5 weeks

Orders Under US$39: US$5.99 standard shipping

Orders of US$39 or More: Free standard shipping

Worldwide Shipping: Available to destinations supported during checkout

Tracking: Provided when available

Return Window: 30 calendar days after delivery for eligible products

Approved Refund Processing: Within 5 business days after an approved return has been received and inspected

These terms are intended to remain consistent across the Site and checkout.

32. Customer Support

If you have questions about:

  • Order processing;

  • Shipping charges;

  • Delivery estimates;

  • Tracking;

  • Customs;

  • Delivery delays;

  • Missing packages;

  • Damaged shipments;

  • Incorrect items;

  • Failed deliveries; or

  • Another shipping-related matter,

please contact Tenuella Customer Support.

Email:
support@tenuella.com

Phone:
+1 404-964-4740

When contacting us about an existing order, please include your order number whenever possible.

33. Company Information

Brand / Store Name:
Tenuella

Legal Operator:
YINJIAWEI INC

Entity Type:
Colorado Corporation

Colorado Entity ID:
20251285601

Principal Business Address:
10 Crestaloma Dr
Pueblo, CO 81005
United States

Customer Support Email:
support@tenuella.com

Customer Support Phone:
+1 404-964-4740

Website:
https://tenuella.com

Tenuella is operated by YINJIAWEI INC, the legal entity responsible for operating the Tenuella online store and providing customer support for purchases made through tenuella.com.