Payment Policy

Payment Information

Last Updated: September 14, 2026

This Payment Information page explains how payments for orders placed through https://tenuella.com are presented, authorized, processed, and refunded.

Tenuella is an online kitchenware, tableware, serving, and tabletop accessories store operated by YINJIAWEI INC, a Colorado corporation in the United States.

We aim to provide customers with clear pricing and payment information before an order is completed.

For payment or order assistance, please contact:

Customer Support Email: support@tenuella.com
Customer Support Phone: +1 404-964-4740
Website: https://tenuella.com

1. Available Payment Methods

We accept the payment methods displayed during checkout.

The payment methods available to a particular customer may vary depending on factors such as:

  • Country or region;

  • Currency;

  • Device;

  • Browser;

  • Transaction amount;

  • Payment-provider availability; and

  • Payment methods enabled for the applicable checkout.

Please rely on the payment methods actually displayed during checkout before completing your purchase.

A payment logo or payment method should not be assumed to be available unless it is presented as an available option for your transaction.

2. Shopify-Powered Checkout

The Tenuella online store is powered by Shopify.

Shopify provides ecommerce technology supporting functions such as:

  • Shopping cart;

  • Checkout;

  • Order processing;

  • Payment integration;

  • Transaction security;

  • Fraud-prevention tools; and

  • Related commerce services.

Payments may be processed through Shopify and/or authorized third-party payment providers depending on the payment method selected during checkout.

3. Third-Party Payment Providers

Some transactions may be processed by authorized third-party payment providers.

Depending on the provider and payment method, payment may be completed:

  • Directly within the Shopify-powered checkout; or

  • Through a secure payment page operated by the applicable payment provider.

If an external payment provider is used, you may temporarily leave tenuella.com in order to complete payment through the provider's checkout environment.

The applicable provider may process payment information according to its own terms, security procedures, and privacy practices.

You should verify that you are interacting with the payment method or provider you selected before submitting payment information.

4. Payment Authorization

When you submit an order, the applicable payment provider may request authorization from your:

  • Card issuer;

  • Bank;

  • Digital-wallet provider; or

  • Other payment service.

An order is not considered successfully paid merely because payment information has been entered.

Payment may be subject to:

  • Authorization;

  • Authentication;

  • Fraud-prevention checks;

  • Security review;

  • Payment-provider approval; and

  • Other transaction-verification procedures.

If payment cannot be authorized, the order may not be completed or may require another available payment method.

5. Accurate Billing Information

Customers are responsible for providing accurate and complete billing information during checkout.

Depending on the payment method, this may include:

  • Cardholder or account name;

  • Billing address;

  • Postal or ZIP code;

  • Telephone number;

  • Email address; and

  • Other information requested by the payment provider.

Incorrect or incomplete billing information may cause a transaction to be:

  • Declined;

  • Delayed;

  • Flagged for verification; or

  • Canceled where reasonably necessary.

You should use only a payment method that you are authorized to use.

6. Order Review Before Payment

Before completing payment, customers should review the order summary displayed during checkout.

The order summary may include:

  • Products;

  • Selected variants;

  • Quantities;

  • Product prices;

  • Discounts;

  • Shipping charges;

  • Applicable taxes where collected;

  • Currency; and

  • Final order total.

Please verify these details before submitting payment.

The amount shown as payable during checkout should reflect the amount being authorized for the transaction, subject to any separate government-imposed charge that is not collected by Tenuella and is legally payable after import.

7. Product Prices

The current price of each product is displayed on the applicable product page and/or during checkout.

Prices may change before an order is placed.

Once an order has been properly submitted and accepted, we do not use a later price change to retroactively increase the product price for that accepted order.

Where a discount or promotional price applies, it should be reflected in the applicable cart or checkout before payment.

Customers should review the final order total before completing the transaction.

8. Discounts and Promotional Offers

Tenuella may occasionally offer legitimate:

  • Promotional codes;

  • Product discounts;

  • Quantity-based offers;

  • Bundles;

  • Free-shipping offers; or

  • Other promotions.

A promotion may have conditions relating to matters such as:

  • Eligible products;

  • Minimum order value;

  • Eligible destination;

  • Quantity;

  • Promotion period; or

  • Use with another offer.

A promotional offer applies to an order only when its applicable conditions are satisfied and the promotion is reflected in the cart or checkout.

If a promotion does not appear correctly before payment, please review the stated conditions or contact Customer Support before completing the order.

9. Shipping Charges

Tenuella currently uses the following standard shipping structure:

Orders under US$39.00:
US$5.99 standard shipping

Orders of US$39.00 or more:
Free standard shipping

The applicable shipping charge will be displayed during checkout before payment.

For complete information regarding shipping destinations, processing, transit estimates, tracking, customs, and delivery, please review our Shipping & Delivery Policy.

10. Taxes, Duties, and Government Charges

Applicable taxes or government charges may depend on:

  • Customer location;

  • Shipping destination;

  • Product;

  • Transaction amount; and

  • Applicable law.

Where Tenuella is required to collect an applicable tax, duty, or similar charge during checkout, it will be shown where required before payment.

International shipments may also be subject to customs duties, import taxes, VAT, handling charges, or other government-imposed charges that are not collected by Tenuella at checkout.

Where such charges are imposed separately by the destination jurisdiction, the recipient may be responsible for them subject to applicable law.

Please review our Shipping & Delivery Policy for additional information regarding international shipments and customs.

11. Currency

The currency applicable to your transaction will be displayed on the Site or during checkout before you complete payment.

Customers should review the displayed currency carefully before submitting an order.

If your card, bank account, or payment account is denominated in a different currency, your bank or payment provider may:

  • Convert the transaction;

  • Apply its own exchange rate; or

  • Charge a foreign-exchange or international transaction fee.

These exchange rates and financial-institution fees are determined by the applicable bank or payment provider and are not controlled by Tenuella.

12. Payment Confirmation

After a successful order submission, you should normally receive an order confirmation at the email address supplied during checkout.

The confirmation may include information such as:

  • Order number;

  • Products ordered;

  • Quantities;

  • Shipping information;

  • Order value; and

  • Other transaction details.

Please review the confirmation after receiving it.

If you believe the information is incorrect, contact:

support@tenuella.com

as soon as possible.

13. Payment Does Not Guarantee Fulfillment in Every Circumstance

A successful payment does not eliminate reasonable order, inventory, security, or fulfillment checks.

In limited circumstances, an order may need to be canceled after payment has been collected, including where:

  • A product becomes unavailable;

  • A material listing or pricing error occurred;

  • We cannot legally or practically ship the order to the destination;

  • Payment is subsequently rejected or reversed;

  • We reasonably identify unauthorized or fraudulent activity; or

  • Another legitimate issue prevents fulfillment.

If we cancel an order after collecting payment, the applicable canceled amount will be refunded to the original payment method.

Mandatory consumer rights remain unaffected.

14. Payment Declines

A payment may be declined for reasons outside Tenuella's direct control.

Possible reasons may include:

  • Incorrect payment information;

  • Insufficient funds;

  • Bank security controls;

  • Payment-provider restrictions;

  • Billing-address mismatch;

  • Authentication failure;

  • Transaction limits; or

  • Other issuer or provider decisions.

If a payment is declined, please verify the information entered or contact your bank or payment provider.

Where another payment method is available at checkout, you may choose another authorized method.

Tenuella cannot override a payment-provider or bank decision to decline a transaction.

15. Pending Payments and Authorization Holds

In some situations, a bank or payment provider may temporarily show a transaction as:

  • Pending;

  • Processing;

  • Authorized; or

  • Temporarily reserved.

A pending authorization is not always the same as a completed charge.

If an order is not completed or a payment authorization is reversed, your bank or payment provider may require time to release the authorization or update your account.

The timing of such updates is controlled by the applicable financial institution or payment provider.

If you are uncertain whether an order was successfully placed, please check for an order confirmation before attempting repeated payments.

16. Duplicate or Unrecognized Charges

If you believe you have been charged more than once for the same order, please first check:

  • Whether one transaction is only a pending authorization;

  • Whether multiple orders were submitted;

  • Your order-confirmation emails; and

  • Your payment-provider transaction details.

If you still believe there is an incorrect duplicate charge, contact:

support@tenuella.com

Please include:

  • Your order number where available;

  • Date of the transaction;

  • Transaction amount; and

  • A brief description of the issue.

For security reasons, please do not send us your complete payment-card number or card security code.

17. Payment Security

Payments made through Tenuella are processed using Shopify-supported ecommerce technology and applicable authorized payment providers.

Payment providers may use security measures such as:

  • Encrypted communications;

  • Authentication;

  • Fraud-detection tools;

  • Risk analysis; and

  • Other payment-security controls.

Tenuella does not intentionally store complete payment-card numbers or card security codes on Tenuella-controlled systems when those details are processed directly by Shopify or an authorized payment provider.

No online payment system can be guaranteed to eliminate every possible security risk.

Customers should take reasonable care when entering payment information and should verify that they are using the legitimate Tenuella website:

https://tenuella.com

18. Protecting Your Payment Information

Tenuella Customer Support will not ask you by ordinary email to provide:

  • Your complete payment-card number;

  • Card security code;

  • Online banking password;

  • Payment-account password; or

  • Other unnecessary payment credentials.

If you receive a message claiming to represent Tenuella that asks for sensitive payment credentials in an unusual or suspicious manner, do not provide the information.

You may contact us directly at:

support@tenuella.com

to verify a communication.

19. Fraud Prevention and Transaction Review

Transactions may be reviewed for security and fraud-prevention purposes.

Where reasonably necessary, an order may be held temporarily while a payment or transaction is reviewed.

We may take reasonable action if we identify evidence suggesting:

  • Unauthorized use of a payment method;

  • Identity or payment fraud;

  • Deliberately false transaction information;

  • Promotion abuse; or

  • Other unlawful activity.

Any action taken will be subject to applicable law.

Fraud-prevention procedures are intended to protect customers, Tenuella, and payment providers from unauthorized transactions.

20. One-Time Purchases

Unless a product or checkout option clearly states otherwise before you place the order, ordinary purchases made through Tenuella are one-time purchases.

Purchasing an ordinary kitchenware, tableware, serving, placemat, tray, coaster, or related product does not by itself enroll you in recurring billing.

We do not intend to charge a customer repeatedly for an ordinary one-time product purchase without the customer's authorization.

21. Subscriptions or Recurring Payments

If Tenuella introduces a subscription or recurring-payment service in the future, it will not be treated as an ordinary one-time purchase.

Before a customer agrees to recurring billing, the applicable material terms would need to be disclosed, including where relevant:

  • Recurring price;

  • Billing frequency;

  • What the recurring payment covers;

  • Trial terms, if any;

  • Renewal conditions;

  • How to cancel; and

  • Other legally required information.

A recurring payment arrangement would require the applicable customer authorization.

Unless such an option is clearly presented and selected, ordinary Tenuella product purchases remain one-time transactions.

22. Order Changes and Payment

If you request an order change after placing your order, the payment impact depends on whether the request can still be accommodated.

For example, adding or replacing products may require a different payment amount.

Because fulfillment may begin shortly after an order is placed, order changes cannot be guaranteed.

Please contact:

support@tenuella.com

as soon as possible with your order number if you need assistance.

23. Order Cancellations

If you would like to request an order cancellation, please contact:

support@tenuella.com

as soon as possible.

We will make reasonable efforts to assist you, but cancellation cannot be guaranteed after:

  • Fulfillment has begun;

  • The order has been packed; or

  • The shipment has been transferred to a carrier.

If a successfully canceled order has already been charged, the applicable amount will be refunded to the original payment method.

Once an order has shipped, the applicable Return & Refund Policy will generally apply.

Any mandatory cancellation rights remain unaffected.

24. Refunds

Returns and refunds are governed by our Return & Refund Policy.

Our standard return window for eligible products is:

30 calendar days after delivery

Once an approved return has been received and inspected, Tenuella will issue the applicable refund to the original payment method within 5 business days.

The five-business-day period refers to Tenuella's processing of the approved refund.

After the refund has been issued, the applicable:

  • Bank;

  • Card issuer;

  • Digital-wallet provider; or

  • Other payment provider

may require additional time before the amount appears in the customer's account.

Financial-institution posting times are outside Tenuella's direct control.

25. Refund Method

Approved refunds are generally returned to the original payment method used for the purchase.

For transaction-security and fraud-prevention reasons, we generally cannot redirect a refund to an unrelated:

  • Credit card;

  • Bank account;

  • Digital wallet; or

  • Other payment account.

If the original payment method is no longer available, please contact Customer Support so that the circumstances can be reviewed in accordance with applicable payment-provider rules and law.

26. Refund Amount

For an approved preference-based return, the refund will generally cover the amount actually paid for the eligible returned product.

Original outbound shipping charges are generally not refundable for preference-based returns unless applicable law requires otherwise.

For example, where an order below US$39 incurred the standard US$5.99 outbound shipping charge, that original shipping charge is generally not refundable when an eligible return is made solely because the customer changed their mind, unless applicable law requires otherwise.

Different treatment may apply where an order or product was:

  • Damaged;

  • Defective;

  • Incorrect;

  • Missing;

  • Materially misdescribed; or

  • Otherwise affected by a Tenuella or fulfillment issue.

Please review our Return & Refund Policy for complete details.

27. Chargebacks and Payment Disputes

If you believe there is an error involving:

  • A charge;

  • Product;

  • Order;

  • Delivery;

  • Return; or

  • Refund,

you are welcome to contact us at:

support@tenuella.com

so that we can review the issue.

Nothing in this Payment Information page limits any lawful right you may have through:

  • Your bank;

  • Card issuer;

  • Payment provider; or

  • Applicable consumer-protection law.

28. Payment Provider Fees

Tenuella does not control fees independently charged to you by your:

  • Bank;

  • Card issuer;

  • Payment provider; or

  • Currency-conversion provider.

Depending on your financial institution and transaction, these may include:

  • Currency-conversion fees;

  • Foreign-transaction fees; or

  • Other financial-institution charges.

Such charges are separate from the amount collected by Tenuella unless expressly included in the checkout total.

29. External Payment Pages

If the payment method you choose requires an external payment page, you may be redirected away from tenuella.com to complete the transaction.

Before entering payment information, customers should verify that the page corresponds to the payment provider or payment method selected during checkout.

After payment, the provider may redirect you back to Tenuella.

If you encounter an unexpected or suspicious payment redirect, do not enter sensitive payment credentials and contact:

support@tenuella.com

for assistance.

30. Payment Information and Privacy

Personal information associated with payments and transactions is handled in accordance with our Privacy Policy.

Depending on the transaction, payment-related information may be processed by:

  • Shopify;

  • Payment providers;

  • Banks;

  • Payment networks;

  • Fraud-prevention providers; and

  • Other service providers necessary to complete or secure a transaction.

Please review our Privacy Policy for additional information about how personal information is collected, used, disclosed, and protected.

31. Relationship With Other Tenuella Policies

This Payment Information page should be read together with our:

  • Terms of Service;

  • Shipping & Delivery Policy;

  • Return & Refund Policy;

  • Privacy Policy;

  • FAQ; and

  • Contact Us page.

Our current standard transaction terms include:

Legal Operator: YINJIAWEI INC

Payment Methods: Methods actually displayed during checkout

Ordinary Product Purchases: One-time purchases unless recurring billing is clearly disclosed and selected

Orders Under US$39: US$5.99 standard shipping

Orders of US$39 or More: Free standard shipping

Return Window: 30 calendar days after delivery for eligible products

Approved Return Refund Processing: Within 5 business days after the approved return is received and inspected

Refund Method: Original payment method

These terms are intended to remain consistent throughout the Site.

32. Customer Support

If you have questions regarding:

  • Available payment methods;

  • Payment status;

  • Failed payments;

  • Duplicate charges;

  • Billing information;

  • Order totals;

  • Discounts;

  • Refund status; or

  • Another payment-related matter,

please contact Tenuella Customer Support.

Email:
support@tenuella.com

Phone:
+1 404-964-4740

For existing orders, please include your order number whenever possible.

Please do not send complete payment-card numbers, card security codes, passwords, or other unnecessary financial credentials by email.

33. Company Information

Brand / Store Name:
Tenuella

Legal Operator:
YINJIAWEI INC

Entity Type:
Colorado Corporation

Colorado Entity ID:
20251285601

Principal Business Address:
10 Crestaloma Dr
Pueblo, CO 81005
United States

Customer Support Email:
support@tenuella.com

Customer Support Phone:
+1 404-964-4740

Website:
https://tenuella.com

Tenuella is operated by YINJIAWEI INC, the legal entity responsible for operating the Tenuella online store and providing customer support for purchases made through tenuella.com.